Shipping and handling
All orders totaling $19 and under are shipped First Class USPS. All orders totaling $20 and over are shipped First Class USPS with tracking. We ship all orders within 3 days of purchase. We will be in contact with you should there be any delay. Please email us beforehand if you have any special shipping requests!
Please check the final mailing address before placing your order. Also, please make sure that the address in your paypal account is accurate and up-to-date. We are not responsible for the loss of orders due to an incorrect address provided during checkout.
International shipping charges are based on a per item/ per country basis. Your final costs will be calculated on your shopping cart BEFORE your credit card is charged.
Please be aware that when placing an order to be shipped outside the United States, you may be subject to customs charges. You will be solely responsible for your country's customs fees, duties, and/or taxes, if any, which are usually collected when the order is delivered to you.
Please check the final mailing address before placing the order. Also, please make sure that address in your paypal account is accurate and up-to-date. We are not responsible for the loss of orders due to an incorrect address provided during checkout.
We do accept custom orders on some items. If you see something you like but would like it bigger or smaller or in different colors, drop us a line and we can discuss our options!
We collect 9.75% CALIFORNIA sales tax on all orders shipped to addresses in CALIFORNIA. Residents in other states are responsible for complying with local state tax laws.
Stella Neptune SERIOUSLY respects your privacy and will never sell, loan, rent, trade or give away any personal information that you offer during your visit on our site!
Stella Neptune cashmere sweaters are created from 100% recycled cashmere. Because of the recycling process, the product you receive may not be an exact color match to the picture shown. While in the close family of a specific color, there may be a slight variation. Like a leopard's spots, its hard to find two or more with the same spots that occur in nature - but we do our best against the odds!
The sweaters that we hand pick to upcycle for you are unique in their finished design details. When we put our spin on them, there is a chance for a slight variation in the fit of the garment even though they are cut from the same pattern. Basically, because the originals vary, it may trickle into the measurements of the final garment. We have created a size chart for the patterns and do our best to stay the size chart course.
RETURNS & REFUNDS
If for any reason you are not satisfied with your purchase, you may return it for a full monetary refund within 14 days of the ship date.
- The item(s) must be unworn (or unopened) and in perfect sellable condition.
- Shipping of the item back to us must be fully covered by the customer, UNLESS we sent you defective goods. If the goods were not defective before shipment, our refund will only include the amount for the item(s) purchased.
- If the item was on sale or purchased using a discount code - you will be issued an exchange or store credit only. Shipping costs are non-refundable.
- Returns received after 14 days can be returned for store credit only and may be subject to a 50% restocking fee on the price of the item(s). Please email us beforehand should this be the case.
Upon receipt of the shipment, We will contact you by email to confirm your refund or store credit.
PLEASE RETURN TO:
1335 n. La Brea ave.
Los Angeles, CA 90028